Privacy Policy

Introduction

288sb ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://288sb.asia (the "Platform"). We are committed to protecting the personal information of everyone who uses our services, including players based in Bangladesh. This Privacy Policy explains what data we collect, how we use it, with whom we may share it, and what rights you hold over your own information.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the Platform immediately.

This policy applies to all users of 288sb regardless of the device or location from which they access the Platform. Special provisions may apply to players located in Bangladesh in accordance with local data-protection expectations and responsible gaming requirements.

Information We Collect

We collect several categories of personal information in connection with the operation of the Platform. Below is a breakdown of what we collect and why.

Registration and Account Information

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address (city, division — for example Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password hash

Identity Verification (KYC) Documents

• Government-issued photo identification (National ID, passport, or driver's licence)
• Proof of address (utility bill or bank statement dated within 90 days)
• Selfie or live photograph for facial-liveness verification, where required

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, game history, and betting activity logs
• Deposit and withdrawal transaction records, including payment method used (e.g., bKash, Nagad, Rocket, Upay)

How We Use Your Information

288sb processes personal data strictly for legitimate purposes associated with operating a safe, compliant, and enjoyable betting platform. Specifically, we use your information to:

• Create and manage your player account, verify your identity, and confirm your eligibility to use the Platform (players must be 21 years or older)
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records
• Deliver and improve Platform features including cricket betting markets, live casino tables, slot games, and crash game products
• Detect and prevent fraudulent transactions, money laundering, and other illegal activity
• Respond to customer support enquiries submitted via email to [email protected]
• Send promotional communications (bonus offers, tournament invitations, seasonal promotions) where you have opted in to receive them

Sharing Your Information

288sb does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data only in the limited circumstances described below.

Trusted Service Providers

We engage carefully vetted third-party vendors for payment processing, KYC verification, fraud detection, cloud hosting, and analytics. These providers are contractually obligated to handle your data only on our behalf and solely for the purposes for which it was disclosed to them. They may not use your data for their own commercial ends.

Legal and Regulatory Requirements

We may disclose your personal information where required to do so by applicable law, court order, or a legitimate request from a competent authority. In such cases we will disclose only the minimum information necessary to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify affected users via the email address held on their account and provide an opportunity to delete their account before the transfer takes effect.

Cookies and Tracking Technologies

288sb uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognise returning visitors, remember preferences, and analyse usage patterns. We use three categories of cookies:

• Essential cookies — strictly necessary for secure login, session management, and fraud prevention; these cannot be disabled without breaking Platform functionality
• Performance cookies — collect anonymised data about how visitors interact with the Platform so we can identify areas for improvement
• Preference cookies — remember your language choice, game-display settings, and other personalisation options to save you having to re-select them on each visit

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain Platform features. We do not use cookies to track your activity outside of the 288sb Platform.

Data Security

288sb implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive personal and financial data, strict role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security audits and penetration testing.

While we take all reasonable precautions, no data transmission over the internet or electronic storage system is entirely free of risk. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay.

Data Retention

288sb retains your personal information for as long as your account remains active and for a reasonable period thereafter to satisfy our legal, tax, accounting, and regulatory obligations. For most categories of personal data this means a retention window of five years following account closure, after which data is securely deleted or irreversibly anonymised.

Transaction and betting records may be retained for longer periods where required by anti-money-laundering regulations or in the context of an active dispute or investigation. KYC documents are retained for a minimum period to comply with applicable identity-verification obligations.

Your Rights

As a user of 288sb, you have meaningful rights with respect to your personal information. You may exercise any of the following rights at any time by contacting us at [email protected]:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — ask us to correct inaccurate or incomplete information
• Right of erasure — request deletion of your personal data where we have no overriding legal obligation to retain it
• Right to restrict processing — request that we limit how we use your data while a dispute is resolved
• Right to withdraw consent — where our processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all valid requests within 30 calendar days. In complex cases we may require up to an additional 60 days, in which case we will notify you of the extension and the reason for it.

Payment Data and Financial Security

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect and process the transaction reference numbers and payment method identifiers needed to complete the transaction. We do not store full card numbers or mobile banking PINs on our servers. Full payment credentials are handled directly by our certified payment processing partners in accordance with applicable security standards.

All financial transactions on the Platform are logged for audit, anti-fraud, and responsible gaming purposes. If our systems detect unusual deposit patterns or betting behaviour indicative of potential harm, we may contact you directly or temporarily suspend transaction activity pending review.

Third-Party Links

The Platform may, from time to time, contain references to or links toward third-party services such as payment processors. Once you navigate away from https://288sb.asia, this Privacy Policy no longer applies and we are not responsible for the privacy practices of any external sites or services. We encourage you to read the privacy policy of every third-party service you use.

Age Restriction — 21+ Only

288sb is strictly an adult platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate age verification, we will take immediate steps to delete that information. If you believe we have inadvertently collected data from an underage individual, please notify us immediately at [email protected].

Changes to This Privacy Policy

288sb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will revise the "Last Updated" date at the top of this page and, where practicable, notify registered users via the email address associated with their account.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 288sb handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within five business days.

Email: [email protected] (plain text — not a clickable link). Our team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Why Your Privacy Matters to Us